Industry Solution
WhatsApp API for ISPs, Broadband & DTH Providers
Send bill and recharge reminders, outage alerts, installation updates and complaint status to subscribers – automatically on WhatsApp.
Why ISPs and DTH operators use the WhatsApp API
Local broadband and DTH operators handle thousands of subscribers, and most calls are the same: “when is my bill due?”, “why is the internet down?”, “when will the technician come?”. A WhatsApp message answers these before the customer picks up the phone.
WATick lets you send bill reminders, outage notices and visit confirmations as approved templates, import subscriber lists from Excel or Google Sheets, and let your support staff resolve complaints from a shared inbox.
What you can do on WhatsApp
Message templates you can use
Copy, edit and submit these for approval in your WATick panel.
Bill due
Outage
Visit
Put it on autopilot
WATick features you will use
- Bulk campaigns for areas
- Google Sheets / Excel import
- Scheduled campaigns
- Team inbox for support
- Chatbot for plan and bill queries
- API for billing software
⭐ Recommended plan
Local operators start with Normal Standard or Premium. Operators with several branches and large subscriber bases should choose Advance.
View Pricing →Frequently Asked Questions
Yes. Label subscribers by area and send the alert to that group.
Yes. Import from a CSV/Excel file or Google Sheets, or connect through the API.
You can build a chatbot menu that shares bill and plan details through your billing system’s API.
Bill and payment reminders are usually Utility templates, while new plan offers are Marketing templates.
Yes. Complaints arrive in the shared inbox, and your team can reply and share ticket updates.
Grow Your ISP, Broadband & DTH Business on WhatsApp
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