Can I send recharge reminders by expiry date?

Yes. Import customer expiry dates and schedule reminders before each plan ends.

Can I import my customer list from Excel?

Yes, from a CSV/Excel file or Google Sheets.

Can I send offers to customers of one operator only?

Yes. Use contact labels such as Airtel, Jio or Vi to target each group.

Can customers ask about plans on WhatsApp?

Yes. A chatbot menu can answer common plan questions and hand over to your staff.

Is bulk messaging allowed?

Only to customers who agreed to receive messages, using approved templates.

Industry Solution

WhatsApp API for Telecom, SIM & Recharge Retailers

Send recharge reminders, plan offers, port-in status and activation updates to customers – and let your counter staff reply from one inbox.

✅ Recharge reminders

✅ Plan offers

✅ Port-in status

✅ Activation updates

Overview

Why telecom and recharge retailers use the WhatsApp API

Recharge retailers and telecom channel partners run on repeat customers. A WhatsApp message a few days before a plan expires brings the customer back to you instead of to a competitor or an app.

WATick helps you import your customer list, schedule reminders by plan expiry, share new offers with photos and handle port-in or activation queries from a shared team inbox.

Use cases

What you can do on WhatsApp

RechargeRemind customers before their plan expires.

OffersShare new plan offers and cashback deals.

Port-inUpdate customers on porting and activation status.

New SIMConfirm KYC and activation timelines.

Bill payRemind postpaid users about due dates.

SupportAnswer plan and balance questions with a chatbot.

Ready templates

Message templates you can use

Copy, edit and submit these for approval in your WATick panel.

Recharge

Hi {{1}}, your {{2}} plan expires on {{3}}. Recharge now at {{4}} to stay connected. Reply for plan options.

Offer

Hi {{1}}! New {{2}} plan: {{3}} for ₹{{4}}. Visit us or reply to recharge today.

Port-in

Hi {{1}}, your port-in request for {{2}} is {{3}}. We will update you at every step. Thank you for choosing us!

Automation flows

Put it on autopilot

RechargePlan expiry date → 5 days before → Expiry day → Recharge done

Port-inRequest received → KYC verified → Porting in progress → SIM active

Features

WATick features you will use

Scheduled reminders by expiry date
Google Sheets / Excel import
Bulk campaigns
Chatbot for plan queries
Team inbox for counter staff
Contact labels by operator

⭐ Recommended plan

Single retailers start with Normal Standard or Premium. Channel partners with many outlets should choose Advance.

View Pricing →

More industries

Internet, Broadband & DTH Providers Mobile & Electronics Repair, Computer Sales Retail Shops FinTech & Payment Apps SaaS & Software Companies All industries →

Frequently Asked Questions

Grow Your Telecom & Recharge Business on WhatsApp

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