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Integration Guide

WATick + Shopify Integration

Send WhatsApp messages automatically from Shopify – connected via webhooks and Pabbly Connect, Zapier, Make or n8n.

Why connect

Why use WATick with Shopify

Automate WhatsApp without switching tools or copying data by hand.

Order updates

Confirmation, shipping and delivery updates on WhatsApp.

COD confirmation

Confirm cash-on-delivery orders before shipping.

Cart recovery

Remind shoppers about items left in the cart.

Fewer support calls

Customers stop calling to ask “where is my order?”.

More reviews

Ask for reviews after delivery.

Repeat sales

Send offers to past buyers who opted in.

Use cases

What you can automate with Shopify

Popular WATick automations our customers build.

OrdersOrder created → WhatsApp confirmation
CODCOD order → WhatsApp confirm request
ShippingFulfilled → WhatsApp tracking link
DeliveryDelivered → WhatsApp review request
CartsAbandoned checkout → WhatsApp reminder
RefundsRefund → WhatsApp update
Example workflows

Ready ideas for Shopify

Start with one of these and customise it for your business.

Order journeyShopify order → Pabbly → WATick → WhatsApp confirmation
COD checkCOD order → Make → WATick → Confirm button
Cart recoveryAbandoned checkout → Zapier → Delay 1 hour → WATick
Before you start

What you need

Keep these ready – setup takes only a few minutes.

A WATick accountNormal or Advance API – try free for 6 days.
An approved templateCreate it in your WATick panel and wait for Meta approval.
Your API detailsFound in your panel under Settings → API Access & Webhook.
A Shopify storeWith the orders you want to use.
Setup guide

Send WhatsApp messages from Shopify

Trigger a WhatsApp template from WATick whenever something happens in Shopify.

  1. Choose your automation tool

    Use Pabbly Connect, Zapier, Make or n8n – see our Pabbly, Zapier, Make or n8n guide.

  2. Create a webhook trigger

    In your automation tool, add a Webhook trigger and copy its URL.

  3. Connect Shopify

    In Shopify, add that URL as a webhook for a Shopify order, fulfillment or checkout event.

  4. Add the WATick action

    Add an HTTP / API step and paste the Send Template API URL and token from your WATick panel (Settings → API Access & Webhook).

  5. Map the details

    Map the customer’s phone number (with country code), your template name and variables like name or order number from Shopify.

  6. Test and switch on

    Run a test with your own number, then turn the workflow on.

Best practices

Tips for smooth automation

Follow these tips so your messages reach customers every time.

Use the right number formatCountry code + number, no + or leading 0 – for example 917620798265.
Use approved templatesOutside the 24-hour chat window, WhatsApp only allows approved templates.
Message opted-in customersOnly send to people who agreed to hear from you. It keeps your quality rating high.
Test with your own numberRun the workflow once with your number before switching it on for customers.
Keep your token privateStore the API token in the tool’s secure credentials – never in public pages.
Watch for errorsAdd an error path or notification so you know if a message could not be sent.

📥 Also possible: get replies in Shopify

Turn on the webhook in your WATick panel and every WhatsApp reply can flow back into Shopify – to update a lead, add a note, save to a sheet or alert your team.

🤝 Want us to set it up?

Share what you want to automate and our team will help you connect Shopify with WATick.

Get Setup Help

Other integrations

Frequently Asked Questions

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