Where do I set auto-replies in WhatsApp Business?

Go to Settings, Business tools, then Greeting message or Away message.

It's a placeholder for the customer's name. WATick can fill it automatically when sending.

Can I set different replies for different questions?

Yes. With WATick you can use keywords and chatbot flows to send the right reply for each question.

Keep it short – one or two lines – and tell customers when they can expect a real reply.

Ready greeting, away, holiday and busy auto-reply messages for WhatsApp Business – with your business name and hours.

Type of auto-reply Business name Business hours Website (optional) Use customer name placeholder {{name}}

Auto-reply messages

Choose greeting, away, holiday, busy, order or lead reply.

Enter your business name, hours and website.

Paste it in WhatsApp Business settings or your WATick automation.

WATick gives you bulk campaigns, chatbot, team inbox and more on the official WhatsApp Business API. Try free for 3 days.